Creating an account with us would enable you to track your orders and view records of past orders made with us. Registration can be made before shopping or upon checking out at the shopping cart page. Alternatively, you may also opt to checkout as a guest for greater convenience. Kindly note that by checking out as guest, your information will not be retained for future purchases.
Creating an account with us will allow you to: - Enjoy AUD 5 off your first purchase. - View your order status and keep track of past purchases. - Save your favourite items under your wishlist. - Have your information and delivery address retained for the ease of future purchases.
Orders will be processed within 2 - 3 business days from the point of order. Should you require any modification to your order, please contact firstname.lastname@example.org as soon as possible after placing your order.
We cannot guarantee that we will be able to modify your order should it have been stamped or dispatched, but we will try our best to accommodate all requests.
We currently do not have a physical store location for self-pick-up.
Pre-order items lead time are indicated on individual product page. An update will be send via email when the goods are being dispatched.
Please note to place separate orders for pre-order and regular in-stock items.
Most of our products are packed in a 2-pc leatherette gift box, with a choice to have the gift box tied in Red or Brown ribbon during the product selection.
On the cart page, you may opt for a complimentary Personalised Message Card or Blank Bynd Artisan Message Card to jot down your well wishes. Should you require multiple personalised message cards - please place separate online orders.
Please check the Delivery Note option if you are sending the parcel directly to the gift recipient. The note will include an order summary (without pricing), along with the sender's name.
If there are other things you wish to highlight, please input in ‘Add order note’ column.
Name personalisation services will only be carried out on Bynd Artisan items only.
Payment can be made online via credit card, PayPal, AfterPay.
Should you face any difficulties processing payment, please email us with your order number at email@example.com and we will get back to you as soon as possible.
Within regions of Victoria, Australia: [Standard Delivery within 5 working days - excludes Sat, Sun, PHs]
Delivery is free of charge for all online orders above AUD 50. Delivery is charged at a flat rate of AUD 10 for all online orders below AUD 50.
As we work with external logistical partners, we are not able to confirm on the exact date of delivery. However, your tracking number will be sent to you via email once your parcel has been dispatched. The courier will deliver the parcel within 5 business days* after it has been processed for delivery.
Rest of Australia: All online orders will be dispatched via Couriers Please (CPLS) or Star Track (STE). The delivery cost will be reflected in the check-out page during the check-out process. Your tracking number will be sent to you once your parcel has been dispatched. After which, kindly allow up to 7 business days* for your order to reach your shipping address. Please note that orders are not shipped on weekends or public holidays.
*Business days refer to Monday - Friday only (excluding public holidays).
Please note that the shipping time frames are approximate and unfortunately cannot be guaranteed. Orders placed after 12pm on Friday or the weekend will be processed the following business day.
The international shipping charge is exclusive of customs duties/taxes, which may be charged separately by the carrier. All applicable customs fees, taxes and duties will be borne by the customer.
Customs authorities require that we declare the value of your order on your package. It is the sole discretion of the custom agents to release your package.
In the event that you have yet to receive your package after the expected delivery date, you can log in to your account to check the status of your order and track the shipment. Tracking details are available and sent out via a shipment confirmation email once your items have been dispatched from us. If you have opted for guest checkout, you may track your order via the online tracking system of the designated courier company as indicated in the shipment confirmation email.
If you received a defective/incorrect item, please email our Customer Service Team at firstname.lastname@example.org. A picture of defective/incorrect item is required for us to process the exchange.
All exchanges made through the online store are to be sent to the following address: 76 Mary Street, Richmond, VIC, 3121, Australia
Please also provide an image of Certificate of Postage (COP)/ Registered Article (RA) tracking receipt or DHL Airway Bill number within 14 working days from the date the parcel was delivered.
An exchange under “Defective or Incorrect Item Received”* can only be performed for a product of the same colour and size but is subject to availability. In the situation that the item is out of stock, Bynd Artisan will refund full amount through a promo code.
Bynd Artisan does not accept any exchange of standard merchandise (i.e. non-customised/personalised) that does not fall under “Defective or Incorrect Item Received”. Bynd Artisan is only liable for an exchange when item is purchased directly from Bynd Artisan. Any merchandise purchased from a third party is not entitled to an exchange under our policy.
*An exchange is only valid for items in its original condition (non-customised/personalised, unused, unworn and complete) and packaging (without any postage labels). For garments and clothing, there may be a variance of 0.5 – 1inch in measurements provided and this does not constitute as a defect. In the case that aforementioned requirements are not met, the exchange will be rejected.
All sales are strictly final - kindly check through your cart before checking out and making payment. Bynd Artisan does not accept returns or offer refunds of standard merchandise (i.e. non-customised/personalised) that do not fall under “Defective or Incorrect Item Received”. All customised/personalised and non-customised/non-personalised orders are strictly non-exchangeable, non-returnable and non-refundable. Please review your order carefully before confirming.
Items on sale, promotion or discount are strictly non-refundable and non-exchangeable. This also applies to orders which make use of promo codes.
Yes, our discount for bulk orders start from 10 pcs. Kindly get in touch with us at email@example.com and we will get back to you as soon as we can.
No MOQ (minimal order quantity) is required if you are just looking to have your corporate logo personalised on our ready-made gifts (items as seen on our webstore). However, it is advisable to commit to a quantity of at least 30 pcs to enjoy higher costs savings.
A MOQ of 500 pcs (leather items) and 1,000 pcs (paper items) is required for fully bespoke corporate gifts that are not seen in our standard product range. Kindly get in touch with us via email at firstname.lastname@example.org and we will get back to you as soon as we can.
For ready-made gifts which require an additional corporate logo, the production lead time ranges between approx. 2 - 3 weeks. For fully bespoke corporate gifts, the production lead time ranges between approx. 45 - 75 days.